Cancellation & Refund Policy
What happens if you cancel, or if we have to — and how refunds work.
We plan each trip around a small group, so cancellations affect everyone. This policy sets out what happens if you need to cancel, and what we do if we have to. It sits alongside our Terms & Conditions.
If you cancel
Let us know as soon as you can. What we can refund depends on whether you have paid the balance yet:
- More than 60 days before departure: your 10% deposit is refunded in full. Change your mind in this window and it costs you nothing.
- Within 60 days of departure: the balance is due, and once paid it is not refundable. By that point the rooms, transfers and support vehicle are booked and paid for on your behalf, and your seat has been held out of a group of eight to twelve.
If you chose to pay in full when you booked, the same split applies: the first 10% stays refundable until the date your balance would otherwise have fallen due, and the remaining 90% is treated as balance. Paying early never costs you the refundable window.
If you book within 60 days of departure, the whole amount is due at the time of booking and there is no refundable window — we will say so plainly before you pay, never after.
Your balance falls due 60 days before departure. We confirm the exact date in writing when you book, so you always know which side of it you are on.
If we cancel
If we cancel a departure — for reasons on our side, or events beyond anyone’s control that make the trip unsafe to run — you’ll be offered a full refund of the money you’ve paid us, or a transfer to another departure, whichever you prefer.
Travel insurance
This is exactly why we require travel insurance that covers trip cancellation — and it matters more once your balance is paid, because from that point insurance is the only thing standing between you and the cost of the trip. A good policy protects the money you’ve committed if your plans change for reasons a refund won’t cover: illness, a missed connection, a family emergency. Please have it in place before the balance falls due, not after.
How to cancel
To cancel, email us at hi@seeyoutomorrow.cc. We’ll confirm in writing and process any refund due to your original payment method.